RETURN POLICY

Had a change of heart? We totally understand. Roxford offers free returns for orders placed on roxfordwatches.com within 30 days of the delivery date. Returns must be unused, unworn, in original packaging with all tags attached. Returns will be processed within 5 business days after receipt. Refunds will be issued in the original form of payment. Depending on your bank, it can take an additional 3 business days for the credit to post to your account.


WATCH WARRANTY

We want you to be completely happy with your purchase, so each Roxford comes with a two (2) year warranty against manufacturer's defects. This means that if the materials in your watch aren't right or if the watch isn't put together correctly, we'll repair or replace it, at our option. But, this doesn't mean you can abuse your watch and expect us to fix it for free. We don't cover normal wear and tear or batteries, crystal, watch case, strap, loss or theft. You will void your warranty if you open your caseback, or forget to push in the crown and expose your watch to moisture. Proof of purchase is required for all warranty claims and service requests, so hold onto your receipt. Roxford will not accept a warranty claim or repair request if a watch has evidence of excessive wear or misuse.

 

PROBLEMS?

Email us at support@roxfordwatches.com, and we’ll talk you through a solution.




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